Total Solution Center (TSC)

FAQs 7

• Accessing Your X-Drive
• eFax Instructions
• Getting started with a Cromebook
• How do I request additional wifi/mobile hotspot devices?
• How do schools request additional WiFi/Hotspot devices?

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Services Provided 4

• Walk-in Computer Service (RFS)
• IT Support Services (RFS)
• Get a Technology Quote (RFQ)
• Network Credentials for External Consultant or Contractor (RFS)

Smart Boards 2

• Connecting a laptop to the promethean board
• How to Install Promethean Software

Identity Management 20

• 1. What is Identity Management at BCS?
• 2. You Must FIRST...Claim Your New Account Prior To Use
• 2a. How to Claim Your Account?...Step-By-Step Instructions
• 3. What is my BCS Login-ID / Username?
• 4. What Applications will be part of the initial integrated identity management roll out?

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Standards and Processes 4

• Service Management (The Process)
• Technology Governance and Policies
• Technology Acquisition (The Process)
• Close a Ticket When the Customer Does Not Respond

Technology 3

• Information Technology
• Student Information
• Information Management Services

District Business Offices 4

• Human Resources
• Finance
• Strategy and Communication
• Operations

Academic Division 1

• All Departments

Schools 1

• Schools

Freshdesk Infrastructure 0